Return and Exchange Policy

Customer satisfaction is The Faerie Shop's top priority and we hope you will be completely happy with your purchases.

1. Goods not Ordered

   If you wish to return a product because you have been sent something that you did not order, please contact The Faerie Shop within 7 days of delivery receipt by telephone 03 62248731 Australia or +61 3 62248731 International, or alternatively email us. In this case we will pay the return shipping cost up to the price of the original shipping method.

2. Other Returns/Exchanges

   If you are unsatisfied for any reason with your purchase, please contact The Faerie Shop within 30 days by telephone 03 62248731 Australia or +61 3 62248731 International, or alternatively contact us by email, to return or exchange any item. Only goods that are new, in their original packaging with all tags intact, and unused will be accepted for refund or exchange. We cannot accept clothing returns with smoke or odour damage.

   Once the return or exchange has been approved, you will be provided with a Return/Exchange authorisation number. Please record this number on a copy of your delivery packing slip or order receipt and send this form together with all items returned to the following address.

The Faerie Shop

Shop 11, Salamanca Place

Hobart, Tasmania 7000




The Faerie Shop is unable to refund postage costs for returns unless we have made a mistake and sent the wrong product or the product is unusable due to a defect. Exchanges that are not the result of a defect or a mistake where The Faerie Shop has sent you the wrong product will require additional postage and handling charges. Additional charges are $10 for Australian Customers and $12.50 for New Zealand. International customers will be contacted separately to arrange additional return postage costs.

Returns should be sent through an insured/traceable carrier of your choice. The Faerie Shop is not responsible for packages sent to us that are lost or damaged.

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